Complaints and support

Submit a complaint

Email [email protected]. Put “Complaint” in the subject line so your message can be routed correctly.

What to include

• Your name and application or account reference, if available.
• A clear description of what happened and the dates involved.
• Copies of relevant messages or screenshots.
• The outcome you would like us to consider.

What happens next

The support team will review the information, request anything else needed and respond in writing. We do not publish a response-time promise until the applicable process and regulatory requirements have been verified.

External help

You may contact the consumer-finance regulator that applies where you live. The U.S. Consumer Financial Protection Bureau also accepts complaints at consumerfinance.gov/complaint.

Sensitive information

Do not email your password, online-banking login, one-time passcode or full Social Security number. Ask support for a secure way to provide documents when they are needed.